Navigate Your Culinary Journey

Data Collection and Processing

TrueChef Compass ("we," "our," or "us") collects and processes personal data in accordance with GDPR and applicable privacy laws. We collect information you provide directly, such as when you fill out our contact form, request consultations, or communicate with us.

Information We Collect

We collect the following types of information:

• Personal identification information (name, email address, phone number)
• Professional information (business name, role, culinary needs)
• Communication records (inquiries, consultation notes, support interactions)
• Technical information (IP address, browser type, device information)

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfill our contractual obligations and provide requested services
• Legitimate interests: For business operations, customer service, and service improvement

How We Use Your Information

We use collected information to:

• Provide consultation services and respond to inquiries
• Process orders and deliver products or services
• Send service-related communications and updates
• Improve our services and customer experience
• Comply with legal obligations and protect our rights

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with:

• Service providers who assist in our operations
• Legal authorities when required by law
• Business partners for joint services (with your consent)

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data. We retain data only as long as necessary for the purposes outlined in this policy or as required by law.

Contact Information

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]
Phone: +1 (212) 847-9623
Address: 2847 Broadway Avenue, New York, NY 10025, USA

Last Updated: December 2024

Agreement to Terms

By accessing and using TrueChef Compass services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

Service Description

TrueChef Compass provides professional culinary consultation, kitchen equipment supply, training services, and related culinary solutions. Our services are intended for professional chefs, culinary students, and serious cooking enthusiasts.

User Responsibilities

Users agree to:

• Provide accurate and complete information
• Use services only for lawful purposes
• Respect intellectual property rights
• Maintain confidentiality of account information
• Comply with all applicable laws and regulations

Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

Intellectual Property

All content, trademarks, and intellectual property on our platform remain the property of TrueChef Compass or our licensors. Users may not reproduce, distribute, or create derivative works without permission.

Limitation of Liability

TrueChef Compass provides services "as is" and disclaims all warranties. We are not liable for indirect, incidental, or consequential damages arising from service use.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about data collection, use, and protection practices.

Modification of Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Continued use constitutes acceptance of modified terms.

Governing Law

These terms are governed by the laws of New York State, USA. Disputes will be resolved through binding arbitration in New York County.

Contact Information

For questions about these terms, contact us at:

Email: [email protected]
Phone: +1 (212) 847-9623
Address: 2847 Broadway Avenue, New York, NY 10025, USA

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and improve your browsing experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for website functionality and cannot be disabled:

• Session management cookies
• Security and authentication cookies
• Form submission and validation cookies

Performance Cookies

These cookies help us understand how visitors interact with our website:

• Analytics cookies (page views, session duration)
• Error reporting cookies
• Load balancing cookies

Functional Cookies

These cookies enhance website functionality and personalization:

• Language preference cookies
• User interface customization
• Location-based service cookies

Marketing Cookies

These cookies are used for advertising and marketing purposes:

• Targeted advertising cookies
• Social media integration cookies
• Email marketing tracking cookies

Managing Cookie Preferences

You can manage your cookie preferences through this interface or your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services that set their own cookies, including analytics providers and social media platforms. These are governed by their respective privacy policies.

Cookie Retention

Cookies are retained for different periods:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Retained for up to 2 years or until manually deleted
• Third-party cookies: Governed by third-party policies

Last Updated: December 2024

Digital Millennium Copyright Act Notice

TrueChef Compass respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). This policy outlines our procedures for addressing copyright infringement claims.

Reporting Copyright Infringement

If you believe that content on our website infringes your copyright, please provide a written notice containing the following information:

Required Information

• Your physical or electronic signature
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing and information sufficient to locate it
• Your contact information (address, telephone number, email address)
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information is accurate and that you are the copyright owner or authorized to act

DMCA Agent Contact Information

Please send DMCA notices to our designated agent:

DMCA Agent
TrueChef Compass
2847 Broadway Avenue
New York, NY 10025, USA
Email: [email protected]
Phone: +1 (212) 847-9623

Counter-Notification Procedure

If you believe that material was removed or disabled by mistake or misidentification, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the material and its location before removal
• A statement under penalty of perjury that the material was removed by mistake
• Your consent to jurisdiction in the federal district court
• Your contact information

Response Timeline

We will respond to valid DMCA notices promptly and typically within 24-48 hours. Upon receiving a proper counter-notification, we may restore the content after 10-14 business days unless the copyright owner files a court action.

Repeat Infringer Policy

We maintain a policy of terminating accounts or access for users who are repeat copyright infringers in appropriate circumstances.

Good Faith Requirement

Please note that submitting false claims may result in liability for damages, including costs and attorneys' fees. Ensure that your claims are made in good faith and are accurate.

Educational Use and Fair Use

We respect fair use rights and educational purposes. Consider whether the use might qualify as fair use before submitting a DMCA notice.

International Considerations

This policy applies to content hosted in the United States. For international copyright issues, we will cooperate with appropriate legal authorities and follow applicable international treaties.

Last Updated: December 2024